Manufacturers Warranty – Warranty against Defects
5 year structural warranty

Please refer to the following pages for the full terms and conditions:

PYS manufacturers warranty applies on all our products purchased from our retailers for each item of furniture against defects in materials and workmanship from the date of purchase for a period of five (5) years… other than Fabrics, Leather, Cushion Fillings and Drawer Runners and Hinges, which are covered by individual supplier warranties usually for a period of 12 months..

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This guarantee shall only apply whilst the furniture is cared for and maintained in accordance with the care instructions provided by PYS Furniture to the retailer supplying the goods.

This guarantee does not extend to cover the furniture or any part thereof which in the opinion of the Company or its Representatives is worn by fair wear and tear and/or has been damaged by abuse, misuse, negligence or inadequate care, including transport damage.

If  you wish to make a claim against this guarantee, initial contact should be made with the Retailer from whom the item was purchased within seven (7) days of the fault becoming apparent. You will require proof of purchase and to supply photos showing the issue being claimed for.

The product may only be returned to PYS furniture after approval in writing has been issued and a return authority number quoted…
Should it be necessary to return the furniture for repair or replacement within the first 12 months…transportation charges shall be paid by PYS, after 12 months transportation charges will be the responsibility of the purchaser…

PYS Furniture is manufactured from Natural Timbers in sustainable managed and harvested forests according to Australian Forestry Standards (AFS) which are endorsed by the global Program for the Endorsement of Forest Certification (PEFC).
The natural features of timber result in finished products that display variation and individual characteristics.
These characteristics include knots, wavy irregular grain patterns, gum veins and non directional grain, which should not be mistaken for faults. Your timber furniture may also change in colour and character over a period of time. These unique features ensure that you have an authentic, natural timber furniture product that will last for many years.


(a) This warranty is not transferable, it applies only to the consumer that purchased the product from the retailer invoiced by PYS Furniture….

(b) PYS Furniture will remedy any bona-fide claim by either, in its sole discretion, to repair or replace the product..

(c) If inspection and testing finds no fault, the purchaser must pay the manufacturer’s usual costs of service work, evaluation and testing.

(d) PYS Furniture is responsible for transport damage that occurs while goods are in their possession only. Otherwise risk passes to the retailer / purchaser once the product leaves PYS.

(e) Freight costs for warranty claims will be borne by PYS Furniture from/to the retailer where the purchaser bought the products during the first 12 months…PYS Furniture will not be responsible for transport costs after the first 12 months…

(f) It is the responsibility of the purchaser to ensure that the product is delivered / returned in good order, otherwise PYS Furniture will charge for the repair of non warranty claims.

(g) PYS Furniture will not accept any attempts to extend warranty terms. 

(h) PYS Furniture responsibilities are not changed by receipt of products which say that…..   “goods are subject to checking”.

(i) Claims for damaged products will not be accepted if documentary evidence shows that the purchaser or their agents received the products in good order and condition from PYS Furniture.

(j) This warranty does not extend to products being installed or assembled incorrectly.

(k) This warranty does not cover products which are intended for commercial and external use.


1) To make a warranty claim the store must be contacted where the purchase was made.

2. The retailer will make a qualifying investigation. You must provide the store with a copy of the    proof of purchase and photos to support the issue claimed.

3) Clearly state the grounds for the claim and describe any relevant circumstances.

4) An assurance that the product has not been damaged, incorrectly assembled,
    installed or operated, exposed to the elements, negligently treated, or misused.
    Any false representations may void your claim and constitute a breach in law.

5) A form detailing the claim must be filled out and lodged  from your place of purchase.

6) The retailer will submit the claim in writing to PYS who will handle bona fide claims in a timely manner and advise the store.

7)  You may be required to make the product available for inspection Monday to Friday between          9am and 5pm at a location specified by PYS Furniture at either your home  or the retailer store..


Transport damage after the products are delivered by PYS drivers.
Abusive, negligent or inappropriate use
Inadequate or improper care
Chairs being rocked when seated
Defects resulting from polishes other than those recommended by PYS
Natural marks, blemishes and the character of the timber such as..
Gum vein
Saw marks Claw marks
Nail holes
Dark marks around nail holes
Dents, marks, scratches from the recycled timbers previous use.
Movement in timber as a result of climatic or room conditions
Colour variations in the timber
Grain marks
Hot items or cooking utensils being directly placed on the timber
Defects resulting from excessive weight being placed on drawer runners
Defects from exposure to air conditioning, central heating and direct sunlight
Defects from not complying with fabric care instructions ( chairs etc )
Repairs done by an unauthorized repairer
Freight costs for the return of Special Orders to PYS for repair

Note : If a problem occurs outside the warranty conditions we will make every effort to assist.

Taking Care of Your Furniture : refer to the waxing instructions below or www.pysfurniture.com.au/waxing.html

Furniture – Fabric Care Instructions

Regular care – Weekly
Vacuum using low suction
Protect from direct sunlight

Shampoo clean using fabric shampoo.
Do not remove covers for separate cleaning or washing.
Do not use laundry or dishwashing detergents.
Do not wet filling.
Do not scrub with brush.
Dry in shade away from heat.
Allow to dry thoroughly before use.
Professional cleaning recommended.

Spot cleaning-
Treat spills as soon as possible.
Mop liquid spills and clean with upholstery cleaner.
Do not scrub with brush.
Do not wet filling.

Soil resist treatments-
Apply only water based soil resist ( fabric protector ) treatments.

Can occur occasionally as a result of daily wear and should not be considered as a fault.
Fibre pills can be removed by a battery operated pilling tool available from most haberdashery stores.

For more information visit www.pysfurniture.com.au

PYS Furniture Pty Ltd
PO Box 718 Chester Hill NSW 2162
Phone : 0450 872 745